Sent: Monday, December 6, 2021 1:50 PM
To: LAURIE ALLEN <laurieallen55@msn.com>; Charles Ransom <cransom@waldocap.org>; Office@mainefuels.com <Office@mainefuels.com>; Vanessa Taylor <vtaylor@mainehousing.org>; Emorang@mainehousing.org <Emorang@mainehousing.org>; Melinda Folsom <mfolsom@mainehousing.org>; Cerlebach@mainehousing.org <Cerlebach@mainehousing.org>; Liheap Compliance <liheapcompliance@mainehousing.org>; Lmcpherson@mainehousing.org <Lmcpherson@mainehousing.org>; lmoberg@mainehousing.org <lmoberg@mainehousing.org>; Kvigue@mainehousing.org <Kvigue@mainehousing.org>; attorney.general@maine.gov <attorney.general@maine.gov>
Subject: Re: Not working 3rdRe: PO ApprvlRe: Inspection
Sent: Monday, December 6, 2021 1:03 PM
To: Charles Ransom <cransom@waldocap.org>; Liheap Compliance <liheapcompliance@mainehousing.org>; Office@mainefuels.com <Office@mainefuels.com>; LAURIE ALLEN <laurieallen55@msn.com>
Subject: Re: Not working 3rdRe: PO ApprvlRe: Inspection
Sent: Friday, December 3, 2021 1:31 PM
To: LAURIE ALLEN <laurieallen55@msn.com>; Liheap Compliance <liheapcompliance@mainehousing.org>; Office@mainefuels.com <Office@mainefuels.com>
Subject: RE: Not working 3rdRe: PO ApprvlRe: Inspection
Laurie,
First of all, We are not required to inspect the work in-person. Maine Fuels certified to the agency in their report that the work was completed and that they left the system completely operational. Joanie (Who is no longer employed here) would not have told you to wait until I come to inspect the job before you turn your heat on... That just isn’t realistic at all. The agency has made multiple attempts over the last 7-8 weeks to contact you to complete the “Statement of Completion” but you don’t ever answer your phone and there is no voice mail.
I decided to go to your home and get the papers signed in-person on November 20th. Your front door was wide open and I knocked on the storm door repeatedly. You did not come to the door, then I waited in your driveway for another 5 minutes before I left. I also left a business card in your door asking you to contact me which you have not done until yesterday.
Since I wasn’t able to obtain a Statement of Completion from you in that manner, I was advised by Maine Housing to send it to you via certified mail which was sent on 11/21/21. You refused to sign the return receipt but apparently you did receive the document since you have mentioned it in your previous email.
Now you claim that you have no heat and that it hasn’t been working since Maine Fuels worked on it. Well, it has been below freezing for some time now and we never received any communication from you that your heat was not working. Why didn’t you contact someone back in the freezing November weather? I also trust Don when he tells me that the system was left on, in complete working order.
This agency has made every good effort to help you but it seems as if you will never be satisfied. You have created a situation that could easily be resolved if you were cooperative. I cannot in good faith authorize any more work on your boiler until you take care of the outstanding work that has been completed by signing and returning the completion form. The completed work needs to be payed for, and by refusing to sign you hold that payment up. It is a substantial amount and we cannot afford to just write this off.
I have spoken with Maine Fuels and they know that if you call them to go out there, you will be responsible for the cost of the service call.
I am mailing the “Customer survey” to you, an oversight when I mailed the completion document. Please resolve this matter so that you will be eligible for other services in the future.
Sincerely,
Housing Services Supervisor
Quality Control Inspector
Waldo Community Action Partners
9 Field Street | P.O. Box 130 Belfast, ME 04915
Tel: (207) 338-6809, ext. 512 | Fax: (207) 338-6812
“Building strong families and communities by empowering
people to achieve economic independence and self-reliance”
Sent: Wednesday, October 6, 2021 11:57 AM
To: office <Office@mainefuels.com>; LAURIE ALLEN <laurieallen55@msn.com>;
Subject: DeluvwryRe: Leak pic
Sent: Wednesday, September 8, 2021 9:52 AM
To: LAURIE ALLEN <laurieallen55@msn.com>
Subject: Re: Leak pic
From LAURIE ALLEN <laurieallen55@msn.com>
Sent: Friday, December 3, 2021 11:39 AM
To: Heartquist, Joan <JHeartquist@Waldocap.org>; Liheap Compliance <liheapcompliance@mainehousing.org>; Office@mainefuels.com; Charles Ransom <cransom@waldocap.org>; LAURIE ALLEN <laurieallen55@msn.com>
Subject: Re: Not working 3rdRe: PO ApprvlRe: Inspection
Don- No one is responding and it's going way below freezing tonight. I am home 24/7. Please email when you will be coming and just show up. My cell service is going in and out.
Thank you,
Laurie
From: LAURIE ALLEN <laurieallen55@msn.com>
Sent: Thursday, December 2, 2021 3:47 PM
To: Heartquist, Joan <JHeartquist@Waldocap.org>; Liheap Compliance <liheapcompliance@mainehousing.org>; Office@mainefuels.com <Office@mainefuels.com>; Cransom@waldocap.org <Cransom@waldocap.org>; LAURIE ALLEN <laurieallen55@msn.com>
Subject: Not working 3rdRe: PO ApprvlRe: Inspection
Don, Joan, and Chuck,
I have been waiting to turn on my furnace until Chuck Ransom came to do inspection as Joanie advised. After all this time, I received a statement of completion from Chuck this week with a stickies on it stating completed on 9/21/21.
No physical inspection is being done and I did not receive #4, the Client Satisfay card. It has been so difficult and abusive trying to get my benefits and gave up trying. No full benefit because of application corruption, no heat pump or weatherization as Joanie advised would be done. I am in fear.
I cannot sign the completion form without the survey card as I must acknowledge receipt of this in #4. Plus, the furnace isn't working. I have not used it at all.
Don- I switched the thermostats on today. It is 45 degrees on both thermostats. I set the temperature to 60 degrees and neither is working. The furnace is not going on.
Please advise via this email when you will be here to get the furnace on.
From: LAURIE ALLEN <laurieallen55@msn.com>
Sent: Friday, September 3, 2021 3:56 PM
To: Heartquist, Joan <JHeartquist@Waldocap.org>; Liheap Compliance <liheapcompliance@mainehousing.org>; Laurie Allen <laurieallen55@msn.com>
Subject: 3rdRe: PO ApprvlRe: Inspection
Joanie,
Don from Maine Fuel fixed the leak today.
Please respond to #3.
3. In May you had brought up the previous year short change. In this May email below, you have not sent me the final approved Liheap 2020 application that I requested. Please advise when you will have it mailed out.
Thank you,
Laurie Allen
From: LAURIE ALLEN <laurieallen55@msn.com>
Sent: Thursday, September 2, 2021 8:04 AM
To: Heartquist, Joan <JHeartquist@Waldocap.org>; Liheap Compliance <liheapcompliance@mainehousing.org>; LAURIE ALLEN <laurieallen55@msn.com>
Subject: Re: PO ApprvlRe: Inspection
Joanie,
1. Please advise if you have cut the purchase order for parts needed to complete furnace repair that was initiated with you in May. May email below.
2. Please advise of the date the purchase order was cut.
3. In May you had brought up the previous year short change. In this May email below, you have not sent me the final approved Liheap 2020 application that I requested. Please advise when you will have it mailed out.
Thank you,
Laurie Allen
From: LAURIE ALLEN <laurieallen55@msn.com>
Sent: Friday, May 21, 2021 8:19 AM
To: laurieallen55@msn.com <laurieallen55@msn.com>; Jheartquist@waldocap.org <Jheartquist@waldocap.org>
Subject: Chip/2020 Liheap App
Hi Joanie,
I hope you are ok. I got the application and have concerns. Stickers telling me not to date the applications and having me sign the statement of completion form now.
Previously, I dated the applications as required and did not sign and date the completion form until after completed.
The forms I received are:
CHIP Consent
Declaration of Assets Affidavit
Statement of Completion
We spoke briefly about my Liheap benefit was cut in half but I was never sent the approved application with these corrections made. Most concerning us where Liheap changed my answer from yes to no for:
1. Does your primary fuel tank supply only your dwelling? YES
Can you email me the final approved completed application reflecting correction of errors? Perhaps the primary fuel tank supply only for my dwelling was not corrected. Perhaps my 18,200 yearly alimony income was not corrected either. I was never sent the yellow completed application as always given before. Plus the 4 month delay from call to phone application and then errors and no response are concerning with such a huge cut in benefits and difficulties in receiving answers.
Here is that email.
From: LAURIE ALLEN <laurieallen55@msn.com>
Sent: Thursday, February 18, 2021 8:37 AM
To: LIHEAP Email <liheap@Waldocap.org>; LAURIE ALLEN <laurieallen55@msn.com>
Subject: S.Cotton 1133286068
Liheap Waldo Cap,
I received the mailed application per my phone application for assistance and weatherization as I am 60 years old. Sarah Cotton did the application.
I corrected the following;
1. Does your primary fuel tank supply only your dwelling? YES
2. My email address is laurieallen55@msn.com .
3. Income $350wk x 52 = $18,200 yr alimony. My only income.
4. Wrote in my ss# on CMP ELP form and my income of $18,200 yr.
From: LAURIE ALLEN <laurieallen55@msn.com>
Sent: Tuesday, August 17, 2021 8:54 AM
To: Heartquist, Joan <JHeartquist@Waldocap.org>; LAURIE ALLEN <laurieallen55@msn.com>; Liheap Compliance <liheapcompliance@mainehousing.org>
Subject: Re: PO ApprvlRe: Inspection
Don said he was calling you to advise of parts needed almost 2 weeks ago. Take it easy Joanie.
From: Heartquist, Joan <JHeartquist@Waldocap.org>
Sent: Tuesday, August 17, 2021 8:20 AM
To: LAURIE ALLEN <laurieallen55@msn.com>
Subject: RE: PO ApprvlRe: Inspection
Laurie,
I was totally unaware of the fact that you needed additional work. This is all after Maine Fuels said that your job was completed. You never called here and I cannot issue a PO if I don’t know what is going on. IF you expect WCAP to pay for work then all work has to go through here as it is quite a process as you know.
I will be in touch.
Housing & Weatherization Dept.
Waldo Community Action Partners
9 Field Street | P.O. Box 130 Belfast, ME 04915
Tel: (207) 930-7362| Fax: (207) 930-7325
Never take more than you give……
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is
prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy/delete all
copies of the original message.
From: LAURIE ALLEN <laurieallen55@msn.com>
Sent: Tuesday, August 17, 2021 8:14 AM
To: Heartquist, Joan <JHeartquist@Waldocap.org>; LAURIE ALLEN <laurieallen55@msn.com>
Subject: Re: PO ApprvlRe: Inspection
Joanie,
Sharon at Maine Fuel will have Don contact you for the PO for parts to complete the job. Please advise when you approve and cut the PO.
Laurie Allen
From: Heartquist, Joan <JHeartquist@Waldocap.org>
Sent: Tuesday, August 17, 2021 7:39 AM
To: LAURIE ALLEN <laurieallen55@msn.com>
Subject: RE: PO ApprvlRe: Inspection
Laurie
As far as I know Don from Maine Fuels has completed your job. The PO was issued July 5, and he had to wait for parts. I am waiting for a call back from Don as to whether or not he is finished as he has already submitted an invoice for completed work.
Please be patient.
Housing & Weatherization Dept.
Waldo Community Action Partners
9 Field Street | P.O. Box 130 Belfast, ME 04915
Tel: (207) 930-7362| Fax: (207) 930-7325
Never take more than you give……
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is
prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy/delete all
copies of the original message.
From: LAURIE ALLEN <laurieallen55@msn.com>
Sent: Tuesday, August 17, 2021 7:25 AM
To: Heartquist, Joan <JHeartquist@Waldocap.org>; Liheap Compliance <liheapcompliance@mainehousing.org>; LAURIE ALLEN <laurieallen55@msn.com>
Subject: Re: PO ApprvlRe: Inspection
Joanie,
I forwarded this to compliance for procedure.
Laurie Allen
From: LAURIE ALLEN <laurieallen55@msn.com>
Sent: Tuesday, August 17, 2021 7:00 AM
To: Heartquist, Joan <JHeartquist@Waldocap.org>; LAURIE ALLEN <laurieallen55@msn.com>
Subject: Re: PO ApprvlRe: Inspection
Joanie,
I want to know when John will be fixing the valve. He said he had to get a PO from you 2 weeks ago.
An inspection follows after completion as you know.
1. Have you issued the PO and what date?
2. If not, why?
Laurie Allen
From: Heartquist, Joan <JHeartquist@Waldocap.org>
Sent: Tuesday, August 17, 2021 6:28 AM
To: LAURIE ALLEN <laurieallen55@msn.com>
Subject: RE: PO ApprvlRe: Inspection
Charles Ransom QCI Inspector from WCAP will be calling you to set up your inspection. He is currently on vacation. He will contact you when he returns.
Housing & Weatherization Dept.
Waldo Community Action Partners
9 Field Street | P.O. Box 130 Belfast, ME 04915
Tel: (207) 930-7362| Fax: (207) 930-7325
Never take more than you give……
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is
prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy/delete all
copies of the original message.
From: LAURIE ALLEN <laurieallen55@msn.com>
Sent: Tuesday, August 17, 2021 5:51 AM
To: Heartquist, Joan <JHeartquist@Waldocap.org>; LAURIE ALLEN <laurieallen55@msn.com>
Subject: PO ApprvlRe: Inspection
Joanie,
Please advise of the date that you authorized/cut the purchase order to fix the leaking valve that Don at Maine Fuel requested.
Thank you.
Laurie Allen
From: LAURIE ALLEN <laurieallen55@msn.com>
Sent: Wednesday, August 11, 2021 4:23 PM
To: Joanie Heartquist <jheartquist@waldocap.org>; LAURIE ALLEN <laurieallen55@msn.com>
Subject: Inspection
Joanie,
After Don is done, your sheet states you have to inspect, sign and then I sign. I am not seeking any other services from Liheap, ie weatherization and heat pump.
I understand your position and will not discuss anything with you. Email me with the date and time of inspection after completion.
Thank you.
Laurie Allen
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy/delete all copies of the original message. Waldo Community Action Partners is an equal opportunity employer and provider.
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy/delete all copies of the original message. Waldo Community Action Partners is an equal opportunity employer and provider.
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy/delete all copies of the original message. Waldo Community Action Partners is an equal opportunity employer and provider.
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